Last updated: October 11, 2026
30 day returns
We want you to love what you ordered. If you are not completely happy, you can return most items within 30 days of the delivery date for a refund. Items must be unused, in their original condition, and in their original packaging with all parts, tags, and accessories included.
How to start a return
Email support@decorsupreme.com with your order number and the item you would like to return, or use our contact form. We will reply within 24 to 48 hours on business days with return instructions and the return address. Because our products ship directly from our partner brands, returns are sent back to the brand's warehouse, not to our office. Please do not send an item back before you receive instructions from us, as it may not be accepted.
Return shipping
You are responsible for the cost of return shipping unless the item arrived damaged, defective, or was not what you ordered. We recommend using a tracked shipping method, since we cannot issue a refund for a return that does not arrive.
Refunds
Once the brand receives and inspects your return, we will issue a refund to your original payment method within 5 to 10 business days. Depending on your bank or card issuer, it may take a few additional days for the refund to appear on your statement. Items returned used, damaged, or without their original packaging may be refused or refunded at a reduced amount.
Damaged, defective, or incorrect items
If your item arrives damaged, defective, or is not what you ordered, contact us within 7 days of delivery with your order number and photos. We will arrange a replacement or a full refund, including any return shipping, at no cost to you.
Items that cannot be returned
For hygiene and safety reasons, the following cannot be returned unless they arrive damaged or defective: opened or used candles, bath and body products, and personal care items. Personalized or custom made items, items marked final sale on the product page, and gift cards are also not eligible for return.
Exchanges
We do not process direct exchanges. If you would like a different size, color, or item, please return the original item for a refund and place a new order for the item you want.
Order changes and cancellations
Orders are sent to our partner brands for fulfillment as soon as they are placed, so we are not able to cancel or change an order after checkout, even if it has not shipped yet. If you change your mind, you are welcome to return the item within 30 days of delivery under this policy.
Questions
Email support@decorsupreme.com, call (502) 209-8053, or use our contact form. Our team is available Monday to Friday, 9:00 AM to 5:00 PM Eastern Time.
DecorSupreme.com, 105 Forbes Lane, Mount Sterling, KY 40353, United States